Diet Decode Guide

Refund and Returns Policy

Returns and Refunds Policy

1. Return Period

We offer a 30-day return policy for both opened and unopened products. If you are not completely satisfied with your purchase, you may return the product within 30 days of the date of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the product must meet the following criteria:

  • Unopened Products: Products must be in their original, sealed packaging.
  • Opened Products: Products must be in their original packaging.

3. Return Process

To initiate a return:

  1. Contact our customer service team at support@dietdecodeguide.com | 1-888-777-7689 to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number and details of the product you wish to return.
  3. Once you receive the RMA number, securely pack the product(s) and include a copy of your original receipt or proof of purchase.
  4. Ship the product(s) back to us at the address provided with the RMA number. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product.
  5. Return address: PO BOX 90129 Lakeland FL 33804.

4. Refunds

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Processing Time: Refunds typically take 5-10 business days to process once we receive the returned product.
  • Shipping Costs: Original shipping costs are non-refundable. If the return is a result of our error or a defective product, we will cover the return shipping costs.

5. Exchanges

If you wish to exchange a product, please follow the return process and specify the new product you would like to receive. Exchanges are subject to product availability.

6. Non-Returnable Items

Certain items may be non-returnable, including but not limited to personalized products or products marked as final sale. Please check the product description or contact customer service for more information.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us. Our customer service team is here to help.

Perkwiz inc
101 N Market St Wilmington, DE 19801, USA
support@dietdecodeguide.com | 1-888-777-7689